How to logging into the system

Step 1: Entering Login Details

• Once your account has been created in the Online Insurance Application you will be assigned a user ID and password. All system passwords are sent to you from Aviva.marinecertificates@oceanwide.com. Please note that system generated passwords are case sensitive. If you copy and paste the password, please do not copy extra spaces or the password will be invalid.

• Enter your user ID and password and the system will verify if it is a correct match.

Step 2: Changing Password

• The Change Password screen will appear. The old password is the password that you just received from Aviva.marinecertificates@oceanwide.com.

• The new password has to be a password that you never used before and it must have a minimum of 6 characters. It can also have a combination of letters and numbers.
• Once you selected your new password you must re-confirm it. Please note again that the password is case sensitive.
• Click on the Change Password button. The system will verify if the password has been used before or if the password was entered incorrectly.

Step 3: Selecting a Secret Question

• The Secret Question screen will appear. For more information regarding the secret question feature, please select the "What is a Secret Question?" hyperlink.

• To close the window and return to the secret question screen, click on the Close Window hyperlink.

• Please enter the current password which is the new password you created in the previous step.
• You have a choice to select a secret question from the drop down, or enter a secret question of your choice.
• Enter your answer in the Answer field and confirm it in the Confirm Answer field.
• Select "Submit", The system will confirm that your secret question has been updated.

*Accepting the Terms of Agreement

• If it is the first time you are accessing the application, you will be prompted to accept the term of agreement.

• You will now be logged in securely to the Online Insurance Application.